FAQ
Frequently Asked Questions
General Information:
What is the PlayWall app?
The PlayWall app is a mobile application designed to provide access to decentralized applications (dApps) and manage digital assets securely within the PlayBlock ecosystem.
How do I download the PlayWall app?
You can download the PlayWall app from the Apple App Store for iOS devices or the Google Play Store for Android devices.
Is the PlayWall app available on both iOS and Android?
Yes, the PlayWall app is available on both iOS and Android platforms.
Account Setup:
How do I create an account on PlayWall?
To create an account on PlayWall, simply download the app and follow the on-screen instructions to sign up.
Do I need to verify my identity to use the PlayWall app?
No, you do not need to verify your identity to use the PlayWall app.
Can I use my social media account to sign up for PlayWall?
Yes, you can use your social media account to sign up for PlayWall for added convenience.
How do I reset my password on PlayWall?
To reset your password on PlayWall, navigate to the settings or account section of the app and follow the prompts to reset your password.
Is my account information secure on PlayWall?
Your account information is secured using encryption techniques and other security measures to protect your personal information and digital assets.
Wallet Features:
How do I add funds to my PlayWall wallet?
You can add funds to your PlayWall wallet by depositing USDP or purchasing them directly within the app using various methods including in-app purchases.
Can I transfer funds from my PlayWall wallet to an external wallet or exchange?
Yes, you can transfer funds from your PlayWall wallet to an external wallet or exchange as long as they support PlayBlock's tokens. If not, you will need to bridge first.
Which blockchain networks are compatible with the PlayWall wallet?
The PlayWall wallet is compatible with the PlayBlock chain and supports swapping & bridging from other supported blockchain networks.
How can I view my transaction history within the PlayWall app?
You can view your transaction history within the PlayWall app by accessing the transaction history section in the app's menu.
Gasless Transactions:
What are gasless transactions on PlayWall?
Gasless transactions on PlayWall mean that we cover all blockchain processing fees, allowing you to perform actions without incurring any gas costs, ensuring a smoother and more cost-effective experience.
How do gasless transactions work on PlayWall?
Gasless transactions on PlayWall are facilitated through PBG Tokens. Each user’s wallet is automatically topped up to ensure it has at least 10 PBG Tokens daily, which are used to cover any gas fees for transactions within our platform.
Is there a limit to the number of gasless transactions I can make on PlayWall?
No, there is no limit to the number of gasless transactions you can make. Daily top-ups ensure your wallet maintains at least 10 PBG Tokens, and if you run out, you can replenish your PBG Tokens anytime via our Faucet platform.
Are there any fees associated with gasless transactions on PlayWall?
Gasless transactions on PlayWall are free for users, as transaction fees are covered by the PBG gas token provided by Playnance.
Security Measures:
How is my private key protected in the PlayWall app?
Your private key is protected using encryption techniques and secure storage protocols within the PlayWall app.
Does PlayWall offer two-factor authentication (2FA)?
At the moment, PlayWall does not offer two-factor authentication (2FA).
What happens if I lose access to my device? Can I recover my PlayWall account?
Yes, you can recover your PlayWall account if you lose access to your device. It is crucial to actively save your private key, which you can view and copy from the app’s menu. Keep this key secure, as it will be essential for recovering your account on any new device.
What security measures are in place to prevent unauthorized access to my PlayWall account?
Various security measures are in place to prevent unauthorized access to your PlayWall account, including password protection and encryption.
What should I do if I suspect fraudulent activity on my PlayWall account?
If you suspect fraudulent activity on your PlayWall account, you should contact customer support immediately to report the issue and take appropriate action to secure your account.
Token Management:
What types of digital assets can I store in my PlayWall wallet?
The PlayWall wallet supports currencies facilitated through our PlayBlock blockchain, which currently include the USDP Token and the PlayBucks Token.
Can I swap tokens within the PlayWall app?
The PlayWall app supports both USDP Tokens and PlayBucks Tokens. Although direct swapping between these tokens isn't available, you can use the bridge function to convert other cryptocurrencies into USDP Tokens or vice versa within the PlayBlock ecosystem.
Can I add custom tokens to my PlayWall wallet?
No, the PlayWall wallet currently only supports tokens that are part of the PlayBlock ecosystem, specifically USDP Tokens and PlayBucks Tokens. Custom tokens not issued on the PlayBlock blockchain cannot be added to the wallet.
Are there any fees associated with token transactions on PlayWall?
No, there are no fees for you to pay for token transactions on PlayWall. All transaction fees are covered by Playnance.
How does the bridge work on the PlayWall app?
By clicking on the bridge feature, you can convert other cryptocurrencies to PlayBlock's USDP at the best rates in the market directly within the app.
How do I buy PlayBlock's USDP?
You can buy PlayBlock's USDP within the PlayWall app using various payment methods, including fiat currencies and cryptocurrencies.
How do I sell my PlayBlock's USDP?
You can sell your PlayBlock's USDP within the PlayWall app through supported exchanges or peer-to-peer trading.
How do I get more PlayBucks Tokens?
You can purchase PlayBucks tokens directly through the app via in-app purchases, or earn them by participating in social quests and community events.
Where can I check the status of my PlayBlock's USDP transaction?
You can check the status and confirmation of any PlayBlock's USDP transaction on the PlayBlock explorer at explorer.playblock.io/.
Support and Assistance:
How can I contact customer support on PlayWall?
You can contact customer support on PlayWall by accessing the help or support section within the app, or by reaching out to our team on discord.
In which languages is customer support available on PlayWall?
Customer support is currently available in English, Hebrew, and Russian via our Discord server. Additional languages may be added based on user feedback and available personnel.
Is there a community forum or support group for PlayWall users?
Yes, PlayWall has a community forum and support group on various social media channels and Discord for community engagement and assistance.
Are there tutorials or guides for using PlayWall?
Yes, tutorials and guides for using PlayWall will be available within the app or on the PlayWall website, as well as social media platforms like Youtube.
How long does it take for customer support to respond to inquiries on PlayWall?
Response times vary depending on the platform. Automated support is available immediately through the app’s support section, while the fastest human support can be accessed via our Discord server.
Partnerships and Integrations:
Does PlayWall have partnerships with other blockchain projects or platforms?
Yes, PlayWall has partnerships with other blockchain projects or platforms to enhance the functionality and usability of the app. Please contact our team for collaborations, or reach out through our partnerships page.
Are there any integrations with external services or applications available on PlayWall?
Yes, PlayWall offers integrations with external services or applications to provide additional features and functionality for users.
How do partnerships and integrations benefit PlayWall users?
Partnerships and integrations benefit PlayWall users by expanding the range of services and features available within the app, offering more options for managing digital assets and engaging with decentralized applications.
Can users access third-party dApps or services through PlayWall?
Yes, users can access third-party decentralized applications or services through PlayWall, depending on the available integrations and partnerships.
How does PlayWall ensure the security and reliability of its partnerships and integrations?
PlayWall conducts thorough vetting and due diligence processes to ensure the security and reliability of its partnerships and integrations, prioritizing the protection of user assets and data.
Gaming:
What types of games are available on PlayWall?
PlayWall offers a diverse range of games, including prediction markets, trading simulations, esports, and arcade-style games.
Are the games on PlayWall decentralized?
Yes, all games on PlayWall operate using smart contracts and are audited to ensure fairness and transparency for players.
How do I access games on PlayWall?
Games on PlayWall can be accessed directly within the app's gaming section. Simply browse the available options and choose a game to play.
Can I earn rewards by playing games on PlayWall?
Yes, many games on PlayWall offer rewards in the form of digital assets or tokens for achieving certain milestones or performing well in-game.
Are there any fees associated with playing games on PlayWall?
While some games on PlayWall may have entry fees or in-game purchases, there are no additional fees imposed by the PlayWall platform for accessing or playing games.
Can I interact with other players while playing games on PlayWall?
While the app itself does not have chat functionalities, you can interact with other players and engage in collaborative gaming sessions through our Discord server.
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